Policies
Warranty & Product Support
Understand the warranty coverage and support available for your MyPureHeat purchase.
Warranty overview
Every unit we sell is covered by its manufacturer warranty. Coverage length varies by brand and component — the exact terms for your unit are listed on its product page and in the documentation shipped with it.
Saunas
Manufacturer coverage applies to defects in materials and workmanship on cabinets, heaters and control panels. Coverage length varies by brand and component.
Cold plunges
Manufacturer coverage applies to defects in materials and workmanship on the tub, chiller and pump. Coverage length varies by brand and component.
Hot tubs
Manufacturer coverage applies to defects in materials and workmanship on the shell, pumps and control system. Coverage length varies by brand and component.
Inflatable hot tubs
Manufacturer coverage applies to defects in materials and workmanship. Coverage length varies by brand and component.
Wood-fired hot tubs
Manufacturer coverage applies to defects in materials and workmanship on the tub and stove. Coverage length varies by brand and component.
Extended warranty
Extended warranty options are available on select products at checkout. Availability is shown on the individual product page.
What is covered?
Manufacturer warranties cover defects in materials and workmanship on cabinets, heaters, control panels, chillers and pumps. Coverage length varies by brand and component and is listed on each product page and in the documentation shipped with your unit. Extended warranty options are available on select products at checkout.
What is not covered?
Normal wear, weathering and colour change in natural wood, damage from improper installation, unapproved modifications, freezing, chemical imbalance, neglect of routine maintenance, or commercial use where the product is rated for residential use.
How to make a warranty claim
Contact MyPureHeat
Reach our support team to open a warranty claim — we handle the manufacturer paperwork on your behalf.
Provide order information
Send your order number so we can match the claim to your purchase.
Provide product details
Tell us the product and describe the issue you're seeing.
Provide photos or video
Include photos or a short video of the issue where it can be seen.
Follow the warranty process
We submit the claim to the manufacturer. Most claims are resolved with a replacement part shipped directly to you.
Important documents
Manufacturer warranty terms, product manuals and installation instructions are supplied by the manufacturer and ship with your unit. Product-specific details are also shown on the product page for each item.
Warranty FAQ
Need Help With a Warranty Question?
Assembly questions, heater sizing, water care, chiller setup — our team answers all of it after the sale, not just before it.
Contact us