Your satisfaction is our priority. If your MyPureHeat product doesn’t meet your expectations, here’s how we handle returns and refunds
Eligibility for Returns
- Products must be unused, in original packaging, and in resalable condition.
- Return requests must be made within 30 days of delivery.
Refunds
- Refunds are issued after the product is received and inspected.
- Refunds will be returned to your original payment method within 7 business days.
Exchanges
- We can exchange products of the same model or a different model if stock allows.
- Contact our support team to arrange an exchange.
Shipping Costs
- Customers are responsible for return shipping unless the product is defective or damaged.
- For damaged or defective items, we provide prepaid shipping labels for returns.
Defective or Damaged Products
- Inspect all items upon delivery.
- Report any defects or damage within 48 hours to our support team.
- We’ll coordinate replacement, repair, or refund quickly.
Customer Support
- Our team is here to help every step of the way.
- Questions? Contact us via email, phone, or chat.
We aim to make returns simple, transparent, and stress-free - so you can purchase confidently.
