WARRANTY & SUPPORT POLICY

MyPureHeat products are built to last, and we stand behind them.

Warranty Coverage

  • Saunas: 1–5 year warranty depending on the model.
  • Hot Tubs & Cold Plunges: 1–3 year warranty depending on the model.
  • Coverage includes manufacturer defects, faulty parts, and workmanship issues.

Exclusions

  • Damage caused by misuse, unauthorized modifications, or natural disasters is not covered.
  • Normal wear and tear, including cosmetic imperfections, is not covered.

How to Claim Warranty

  1. Contact our support team via email or phone.
  2. Provide proof of purchase and a photo or description of the issue.
  3. Our team will guide you through repair, replacement, or part shipment.

Customer Support

  • Dedicated team available to assist with setup, troubleshooting, and ongoing maintenance.
  • Support available via email, phone, or live chat.
  • We aim to respond within 24 hours on business days.

Peace of Mind

We want you to enjoy your MyPureHeat product worry-free. Our warranty and support ensure that your home wellness investment is protected.